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Hearing Evaluation in the Dispensing Practice, Part I

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HEARING EVALUATION IN THE DISPENSING PRACTICE, PART I

By Max Stanley Chartrand


“Fine-tuning of the psychological and sociological infrastructure of the hearing evaluation is a hallmark of the professional hearing instrument specialist.”


INTRODUCTION
Without "the facts" in front of all concerned, the debate concerning hearing loss and recommended amplification often becomes a pitting of wills and opinions, an exercise in futility. The psychological and sociological importance of the hearing evaluation is to provide that objective backdrop from which all discussions emanate. Furthermore, validation of the fitted hearing instrument may also be weighted against a set of measurable parameters and outcomes that should be understood by both the specialist and the patient. The process through which these factors are communicated, when carefully planned and utilized, become a form of instructional counseling.

Also important to our discussion is the crucial role the instructional counseling approach plays in extracting more accurate thresholds and responses in the evaluation and validation. Indeed, the accomplished specialist will develop tried and tested means of describing, probing, and instructing the patient. In other words, precision in communication may effectively be achieved in a field otherwise fraught with communication breakdowns.

Difficulty in finding threshold: Important considerations
Throughout the hearing aid evaluation the specialist must train the patient to sharpen their perception of threshold. ANSI refers to threshold as “the minimum effective sound pressure of the signal that is capable of evoking an auditory sensation in a specified fraction of the trials” (ANSI, 1973). In this case, we recording two out of three responses at a given sensation level, or better than 50% of the time. The line between imagining a tone and actually perceiving it as an acoustic sensation can be difficult many individuals, especially when the presentation is pulsed or predictable.

Ability to discern threshold is significantly affected by age and maturity. At the extremes of biological age, we find that threshold discernment can be somewhat difficult. Think, for a moment, the last time you were given a truly objective threshold test administered by another professional. For even the most astute and trained individual, it can be a frustrating experience…is it my imagination or do I actually hear the tone, you ask yourself. Perhaps if you stop breathing for a second you can improve your thresholds another 5 decibels. This presents an even more enormous challenge to the untrained ear, which fact is too often taken for granted by those sitting at the other end of the audiometer. Indeed, ambient sound levels that meet the latest ANSI standards have evoked patient reports of “hearing my heart beat”, “a deafening silence”---sounds and sensations that, in themselves, can contaminate true threshold measurements. And the question has been asked, over and over in hearings, debates, and rebuttals: Is it really that important to find such absolute thresholds? After all, we’re measuring hearing impaired cases.”

But let’s back up for a minute. First, the fact remains that MOST adults with aidable hearing loss exhibit normal thresholds in the low frequencies, the evidence of which can only be ascertained in an ambient environment that attenuates low frequencies near ANSI (ANSI, 1985). Secondly, by ignoring sound levels of the test environment, the specialist will experience many more occlusion and over-amplification-in-lows complaints. This alone should be incentive enough for the specialist to carefully select and/or modify the testing environment to a suitable level. Certainly, it can be safely assumed that those who exhibit a mild loss in the lows when tested in an uncontrolled environment will probably exhibit normal low frequency thresholds in a controlled environment. Without accommodating this problem, the specialist is setting up more patients for failure, as this group constitutes the single largest group for failed trials and credit returns. But not to belabor the point: Yes, it is vital to evoke the best possible thresholds in the best possible test environment. They may not normally listen in such an environment, but it is the only way we can ascertain accurate thresholds.

In cases of children, it often takes a great deal of patience to train their listening ability to produce reliable and repeatable threshold responses. Indeed, very young children need multiple sittings before the specialist may feel confident with the results (Matkin, 1988). Furthermore, it behooves the specialist who handles the testing of children to become thoroughly familiar with play audiometry and other behavioral methods of testing (Ross et al, 1991). Indeed, oftentimes one must develop visual evoked responses from the child, which, coupled with the usual modes of voluntary response may provide greater indication of actual threshold versus perceived threshold (Allen, 1967). As the child matures, their ability to communicate threshold should also improve. This sometimes presents the false conclusion that the child’s hearing acuity has actually improved. But, in actuality, the child’s ability to discern and communicate threshold has improved. The recognition of this phenomena can be particularly confusing for parents and other casual observers to understand if one of the sources of auditory deficit resulted from an undeveloped or underdeveloped Eustachian tube. But the resolution of that difficulty would merely affect the low frequencies. The critical speech range would still be unaffected.

An important side-note: No longer the exclusive domain of the clinical audiologist, the testing of children by hearing instrument specialists has dramatically increased in recent years, as interdisciplinary hearing health care teams continue to be formed in communities all over the world. In many dispensing settings, traditional dispensers and dispensing audiologists work side-by-side while working with all age groups, except perhaps the very young children. The need to include children as hearing instrument patients in the private dispensing practice also arises from the fact that over 14,000 school districts in the U.S. today still do not have a staff audiologist, or anyone as well trained as their local specialist. As a result, millions of children go their entire school years without adequate testing or care for their hearing loss (Chartrand, 1997). This has brought about an almost universal call to specialists in under-served areas to help supplement the work of the local schools, and to open up their practices to serve the needs of children, in conjunction with other appropriate professionals.

Training for threshold in adults, on the other hand, generally requires more verbally-based approaches (Wilber, 1991). For young adults through middle age adults (i.e., 22-64 years of age) training for threshold detection may not require more than the simplest explanations, which will be given further in this chapter. Older adults may require more explicit instructions with more assessment checks (i.e.: “Did you barely hear the tone, or was it easily heard?”), with repeated instructions as needed. In cases of central auditory processing problems or dementia, the challenge may be particularly difficult, especially so as not to fatigue the patient. Special care and training are required to serve this group, usually in tandem with other hearing health professionals.

The author has found that the best way to evoke accurate thresholds for all age groups is to make the patient a partner in the process. In other words, to explain what is being measured and why, every step of the way. An informed patient will more likely be cooperative, and make the specialist’s job easier. In fact, they can assist in making the test one of discovery and anticipation, at the same time helping to overcome psychosocial artifacts, such as denial, or lack of recognition of the effects of hearing impairment.

But there are several dimensions that we are attempting to measure in a thorough hearing assessment. Measurement of acoustic performance parameters give us different, but important, views of a given hearing system. Taken together we are able to make more precise prognosis and render better counseling. Some of the dimensions being measured in pure-tone and speech audiometry are:

· Threshold detection (with or without masking)
· Discrete tone identification
· Octave resolution
· Ear lateralization discernment
· Intensity Difference Limens (DLs)
· Critical bandwidth sensitivity (also, DLs)
· Maximum tolerance of discrete and broad band (speech) sound
· Comfort level sensation
· Localization/spatial mapping ability
· Binaural loudness summation
· Aided monosyllabic speech discrimination
· Speech-in-Noise (SiN) ability

These are indications that must be explained and trained into the patient, by verbal instruction, demonstration, periodic assessment, repetition, and age-appropriate strategies. So remember, it is important to enlist the patient as a partner in this journey of discovery. To do so will yield far more repeatable and accurate results than leaving them in the dark.


Counseling considerations in pure-tone testing
From a counseling context the specialist will find several considerations that may affect the validity of pure-tone thresholds. Alertness and motivation of both the client and third party are essential to continue the "journey of discovery" began earlier in the case history. Furthermore, we are now embarking upon what needs to be the most "objective" or abstract section of the evaluation, the one part that may be proven or disputed by another professional because of the relative repeatability of the results. There are two main considerations: involvement and accuracy. Following are some observations that may enhance both of these considerations:

The Acoustic Testing Environment. Ideally, ANSI standards will be observed in all test settings. Certainly, it is incumbent of all professional dispensers to observe maximum permissible ambient noise standards, of say, <50 dBC for purposes of fitting hearing instruments. It is not the purpose of this chapter to debate what the maximum permissible sound level standard or appropriate test environment should be. There are myriad settings in which hearing impaired patients are tested---sound suite, sound chair, ordinary office, at home, service center, school, etc.---but one should be acutely aware of the psychological impact each test setting can have on the patient, including its relationship to accuracy. If there are extraneous noises, such as people conversing in the other room, traffic noise outside, or air conditioner fans, the patient (and third party) may rightfully suspect that the evaluator is not evoking accurate threshold responses. When they begin to experience difficulty separating those noises from the extraneous signals in the environment, they may completely lose faith in the judgment of the specialist. Often this concern is reported to the specialist, but, at least, at a subconscious level it is occurring. Indeed, experience has shown that many patients will privately predetermine not to proceed with a fitting, while waiting for the moment to leave the test. Perhaps their stated explanation is "I want to think about it for awhile." or, a more candid "I really don't believe my hearing is as bad as you say it is." If extraneous noises are interfering with the hearing test, it behooves the specialist to go to great lengths to accommodate the situation, such as:

· Waiting for the cessation of such disturbances
· Verification with a sound level meter (not with the volume units (vu) meter of the audiometer)
· Moving to a more appropriate acoustic environment
· Switching to calibrated insert earphones

In cases where it is obvious that the patient or third party are distracted by inadvertent noises it is vital that they see the specialist openly address the problem, whether by leaving the testing room to bring the noise situation under control, or by offering verbal explanation. Either or both actions may be necessary to appease apprehensions, and assure professionalism. A very important consideration in cases of intermittent noise is the phenomena of backward and/or forward masking (Preves and Curran, 1985). Especially near the point of threshold, this can cause serious temporal shift and confusion. Also, in situations where low frequency background (60-250Hz >45dBC) the upward spread of masking may cause excitation of the cochlear hair cells throughout the mid and some of the high frequencies (Pickles, 1988).

Indeed, the U.S. Occupational Safety and Health Administration (OSHA), in conjunction with numerous audiological studies, has determined that the ambient noise level at 125-500Hz must be no greater than 45dBC for proper pure-tone threshold testing at the industrial site. It is arguable that such a standard, especially the ANSI uncovered ear standard for sound suites, may present an element of "overkill" to that needed in the typical dispensing situation. However, in recent years there have been tremendous strides made in the development of equipment for adequate sound control in a wide array of dispensing settings, from noise-occluding headphones and insert earphones to anechoic sound chairs and portable sound booths (Chartrand, 1993). In fact, it is advisable that all testing areas are lined with at least a minimal amount of anechoic material or surface. The acoustic environment must be adequate not only for accuracy, but also to maintain client and third party confidence. It is an absolute necessity that the specialist have an accurate Sound Level Meter with both "A" and "C" weightings and "Slow" and "Fast" responses. Without this vital piece of equipment, the accuracy of the evaluative environment is merely guesswork.

Several considerations pertaining to the acoustic qualities of the test room will include the following:

· Surfaces of the testing room should be as anechoic as possible, with little sound reflection or reverberation. That means open-cell anechoic foam, acoustic tile, carpeting, or other sound-absorbent surface on the walls, floor, and ceiling.
· The size of the test site should be no larger than necessary. Usually a room of 10' x 10' or smaller will easily accommodate a three-person test-site.
· Outside doors should be airtight and insulated, as well as anechoic and solid.
· Ventilation should be filtered and redirected so as not to contribute to the ambient noise levels. Keep in mind that reducing ventilation openings, while possibly reducing sound from other rooms, also increases the velocity of air coming into the testing room, creating yet another ambient disturbance.
· Lighting should be bright, not contribute to the ambient sound level (i.e., incandescent).


The Physical Setting of the Test Site. Perception of professionalism is often inseparable from appearances. The quality and sophistication of the test equipment, upkeep of the premises, cleanliness and visual coordination, psychosocial seating arrangement are all important considerations that must be observed. For example, a most effective seating arrangement is to have both the patient and third party seated in such a way that they are both facing the specialist, while not directly facing each other. This presents a better "control" arrangement and minimizes conscious and subliminal "body language" between the client and third party which would normally create a "two-to-one" arrangement. With the absence of direct visual contact between patient and third party a one-on-one arrangement may be effectively achieved. See figure 5.1a for an example of an ideal seating/equipment arrangement in the multi-occupant testing site, which will accomplish the "one-on-one objective". Figure 5.1b will show the ideal seating arrangement with a test booth situation (Chartrand, 1998). Added to the mental picture should also be the placement of new equipment available to today's dispenser.

While some might perceive the consideration of equipment sophistication as only a cosmetic consideration, the fact remains that there is powerful psychological validity to the visual concept. Patients often marvel at the complex and intricate equipment in the dentist’s office. In the doctor’s office they notice an array of examining tools and charts on the wall. In the optometrist's office a patient may have increased confidence because of sophisticated modern equipment. Likewise, when the hearing impaired patient is seated in the auditory testing room they cannot help but make comparisons with environments of other health professionals they’ve visited. For this and other reasons, proper attention to equipment and condition is of utmost importance in eliciting patient confidence. Instead of putting away equipment after each use, or haphazardly distributing equipment throughout the room, place it out on display in a functionally organized manner. The examination and impression tools should be laid out on a clean, white towel or cloth in plain view. The audiometer, video otoscope, tympanometer, electroacoustic analyzer, real ear measurement and digital programming equipment, soundfield speakers, all should be out in open view. Furthermore, a substantial testing chair, along with third party seating, and audiometer/audiometric equipment counters should be first class. The investments made and the open placement of these items will 1) assure their easy and frequent use, and 2) increase patient and third party confidence in the specialist's professionalism. Sit in the patient’s chair, and observe through their eyes. Think in terms of how the visual appearance would affect you if you were a patient entering your office for the first time. Does the appearance of the room evoke confidence, professionalism, capability, current technology?




Figure 5.1a Suggested seating arrangement for multiple occupant test room.



Figure 1b. Suggested seating arrangement when testing with a sound suite setting.


Adequate lighting is also important to maintain a positive mental attitude, and to assure alertness. Poor lighting will not only impair vision, it will cause an atmosphere of depression, lethargy, or uncooperativeness. The best type of lighting is that closest to "outdoor light". Ordinary fluorescent lights, by themselves fatigue the eyes over time. Where possible indirect incandescent lighting, possibly in combination with florescent lighting, is the best choice for the testing room. To enhance this theme, furthermore, colors of the surfaces should be medium or light, projecting a conservative or neutral aesthetic visual impact.

Cleanliness should be obvious to the observer. Paper towels and/or tissue should be used as needed. Alcohol and other antiseptics/disinfectants should be readily available. Deodorizing mists will help maintain a clean odor in the room. Smoking should never be permitted in the testing room, or even in the inside premises of the practice. All of the above considerations, if met, will surely contribute significantly to a feeling of confidence on the part of the patient, and alertness during the testing. And, hence, the specialist who accomplishes the proper planning and investment in the testing environment may achieve greater success.

Achieving the best thresholds
Most often, those receiving hearing tests simply reflect the attitude and thoroughness of the specialist giving the test. For instance, if the specialist treats the test scores as routine or hurriedly obtains thresholds, the patient will perceive that this is not an important part of the evaluation. Therefore, the thresholds may not be "barely discernible" indications, but may be instead "comfortable" responses, waiting until the inattentive ear's attention is demanded. This could be as much as 10 or 15dB above threshold, essentially invalidating the threshold scores---the reader will notice the test-retest variability presented later in this chapter relative to arriving at the most comfortable level (MCL). The same degree of "subjectivity" could occur with cursory threshold responses, if the specialist does not give proper attention to reliability of presentation and responses. Furthermore, where low frequency ambients are present, this could present a very substantial threshold "shift" for the low frequency test tones (Martin, 1985). Indeed, some hearing instrument manufacturers have been known to automatically adjust the low-frequency design of hearing aid circuits for some dispensers because of an ongoing pattern of remake/redesign orders. Those who test in questionable acoustic environments are especially at risk for such design adjustments. Even more important, however, is the cost of time and frustration experienced by the hearing aid user when threshold inaccuracies complicate post-fitting adjustments. Therefore, it is crucial that proper thresholds be obtained during pure-tone testing.

An example of verbal instructions, which may be used for obtaining true thresholds, is as follows:

"Now, I am going to give you a series of tones. When you barely hear a tone, please (raise your hand)(push the button), even if you barely hear the tone. Are you ready?"

Notice the emphasis on the word “barely”. The repetition of this word will make a definite subconscious impression on the test subject from which semi-conscious (semi-evoked) threshold responses may be provided. If the evaluator is in doubt as to the validity of a given response, he/she may stop and ask, "Did you barely hear that tone?", to which the reply may indicate that they responded at a suprathreshold level, such as, "Oh, I could hear it pretty good." In that case, the above instructions must be repeated, ending with, "Do you understand?"
Of course, it goes without saying that physical movements of the evaluator, such as pressing buttons, etc., should be kept from view of the patient. Furthermore, it is imperative that presentation frequency be varied so that the patient does not memorize or anticipate the tone at a level below their ability to hear it, especially in descending presentations. Another phenomena that can occur, although not common, is echoacousia, or a psychological reconstruction of the tone (or echo), causing the listener to believe the tone is still being given. Therefore, I strongly caution against using pulsated presentation of pure-tones, as it does not provide the needed variation, and can evoke a degree of echoacousia in the unsuspected patient (Chartrand, 1999).

Psychological importance of masking
Just as any elementary text on audiometric testing will assert, effective masking is a prime concern in pure-tone testing asymmetrical ears so as not to involve interaural attenuation or cross-hearing (Larson-Donaldson, 1988). Looking at the practice of masking from a counseling standpoint, however, one must be alert to the confusion or, worse, loss of confidence on the part of the patient when masking is needed but not used. During pure-tone testing, an alert patient will notice a stimulus shift from one ear to another in "mid stream", and, if nothing is said, he/she may wonder about the accuracy or validity of the entire test, or the competence of the specialist. On the other hand, it may be difficult for the specialist to detect an interaural shift during testing, because interaural attenuation values can vary significantly from one individual to another. In addition, there are a number of situations in which masking confusion can ensue. Therefore, it is of both diagnostic value as well as psychological value for the specialist to inquire which ear a given stimulus was heard. This will not only provide another needed clue in the need for or modification in masking, but will also increase the patient’s confidence in the evaluation and in the professionalism of the specialist.

It is especially of value to take the time to utilize proper methods of masking. Undermasking and overmasking can be equally detrimental to the confidence of an evaluation. Effective masking is essentially that point where its only function is to isolate the ears from one another. When it becomes part of the test, by causing threshold shifts in the test ear or by exceeding loudness discomfort in the non-test ear, it will serve only as an impedance in building a good patient/professional relationship that is necessary for effectively counseling in the other aspects of rehabilitation. To minimize the risk of exceeding discomfort levels narrow band masking is much preferred over white noise masking. When applying masking, the patient should be asked, “Is the masking noise becoming uncomfortable?”. Any inadequacies or special procedures made in the masking sequence should be noted on the audiometric report for future reference. Be sure to note on the audiogram the amount of masking used, and to which ear. More than a few state board complaints and civil lawsuits has been filed and lost because of this oversight. Therefore, it is of significant value to receive training and to develop needed skills in masking technique.


Involving the Third Party
Involving the third party in the pure-tone test will prove beneficial from several vantage points. Let's suppose the third party is only nominally interested, one who would like to "wait outside". In this case, they’ve adjusted their life to accommodate the patient’s hearing loss, or may refuse to believe it is indeed a hearing loss that has affected their relationship (Oja and Schow, 1984). Let’s also suppose that the test is being given in a multiple occupant testing room where a given pure-tone signal is above, say, 70dB, and can be easily heard by non-test subjects, even a normal hearing third-party who is present at the testing. Once a substantial threshold at any frequency (particularly 2K, 4K, or 6KHz) is found, just before the final crossing of the threshold is about to take place (65-70dB, for instance), the specialist may ask the third party, "Do you hear that tone?"

If the third party nods affirmatively, the specialist may follow up with, "He can't hear it...how long has he been suffering with his hearing loss?" The third’s party’s awakening as to the severity of the patient’s loss may be enough to evoke empathy, possibly even sympathy toward the patient’s rehabilitative outcome. In the event that the third party has a partial hearing loss where they cannot hear the tone (in free field), the evaluator may then say something to the effect, "You can't hear that? That is quite loud and near the limits of my audiometer." The third party, thereafter, will sit up, take notice, and likely give the evaluator a dramatic response when a tone is given which they can hear---as if he or she is the one being tested! We will now have an alert and, hopefully, interested third party on our team for the remainder of the evaluation. Needless to say, because of often prevalent psychosocial barriers, the third party is often the most important factor and can make the difference between success and failure in motivating an otherwise hesitant patient to move forward.

Moreover, throughout the evaluation, the third party needs to be involved in every facet of the evaluation, from hearing health history and otoscopy, to pure-tone and speech testing, to circuit demonstration and decision-making. If at all possible, never leave the spouse out of the final decision of hearing correction, for they too have a stake in the outcomes and benefits about to realized by the patient. They are part of the rehabilitative process and may also need to go through a mimicked version of the stages of mourning (Bowlby and Parkes, 1970). The reader may see the appendix on utilizing third party psychology at the end of this text for a more complete treatment on this topic.


Explanations through drawings of ear, audiogram
Many specialists utilize the excellent practice of drawing or showing pictures of how the ear works, how we transmit sound, and what happens when we lose sensitivity in hearing (see figure 5.2). A drawing, drawn impromptu during the evaluation either on paper or on a board, may be more effective than an actual picture because of the "word-picture" association and mental steps involved. Thereby, the parts of the ear are drawn out as they are explained. Many people are surprised to find that there is a difference between sensorineural and conductive impairments, and that it is customary to address the issue of “nerve deafness”, per se, as too many have been told that “nothing can be done” about sensorineural loss by their family doctor and others.

Furthermore, specialists should teach the patient and third party about the audiogram, what it means, and how we use it to determine hearing acuity and the need for correction. Particularly important is an explanation of the differentiation and paradox of having near normal thresholds in the low frequencies, while having a serious or severe loss in the more important high frequencies, and how that relates to “hearing without understanding”. In this way, the critical speech range is shown, and a brief description about loudness growth problems that may need to be addressed to bring the most deteriorated frequency thresholds back to as near normal function as possible. At this point, it would be advisable to explain loudness growth in this manner:

“When one has a serious loss of sensitivity at any given frequency, say 2KHz, it is not a simple matter of just increasing loudness to bring hearing back to optimal correction. In many cases, loudness at that frequency is growing several times faster than it is at the frequencies where one’s hearing thresholds are more normal. The phenomena of abnormally fast loudness growth is called “recruitment”. Therefore, where we find significant recruitment we will need to try to slow the growth of loudness, to be able to bring you as close to normal function as possible.”



Fgure 5.2 Depiction of a hand-drawn ear used as a tool to explain how the ear works.


Drawing the ear as one explains it is a most effective way to bring both the patient and third party into the circle of knowledge about their hearing impairment. Furthermore, they become informed participants in that "journey of discovery", anxiously awaiting the results of the test. It is important to point out that when employing this method, and after obtaining pure-tone thresholds for air and bone, to go back to the audiogram and show them the results of the completed test. Draw lines or lightly mark the areas of concern, explaining what auditory information is being missed, and what they may expect in amplified correction.

Furthermore, this is an excellent time to review some of the limitations of amplification correction, for in many cases it may be said, "Even after we correct your loss with amplification as best as possible, you will still have some hearing loss. But without correction, you have even more of a hearing loss." The foregoing is supposing that we are talking about a sensorineural or presbycusis case, not one needing medical attention. Indeed, nearly all medically treatable cases should be exposed by the end of the air-bone tests.


Bone conduction test considerations
Considerations in bone conduction testing involve those used in air conduction with the exception that:

1) Ambient noise will surely affect outcomes even more than with ear- covered testing
2) Masking (even at low levels) is crucial in nearly all cases to avoid interaural attenuation or cross-hearing artifact.
3) Variations in oscillator placement requires more skill and sensitivity than does earphone placement.
4) The lack of observing these considerations is likely to shake the patient’s confidence in the validity or objectivity of the hearing test.

In cases of asymmetrical thresholds, it advisable for the specialist to utilize both screening tympanometry and the Weber test (@256Hz and/or 512Hz with tuning forks, or @250Hz and/or 500Hz on the bone oscillator) in conjunction with the bone conduction test. This will also ascertain whether masking was used properly, and provide a better picture of the actual conductive involvement in the hearing loss.

Finding Recruitment: A Counseling-based approach
Searching out recruitment or abnormal suprathreshold sensitivity will be another primary consideration of the specialist. In a nutshell, this phenomena can be described where the intensity of sound is perceived to grow more rapidly than is actually occurring, and is measured as difference limens (Jerger, 1952). In other words, intensity at a given frequency or band may increase 5dB, but to the hearing impaired listener, the sensation of loudness grows at a rate of 10dB, 15dB, 20dB, or more. Some investigators report that up to 80% of sensorineural cases have some recruitment involvement (Libby, 1993). Certainly, this is one of the auditory dimensions that causes many hearing aid trials to fail, and one that the specialist should carefully consider in arriving at the most appropriate amplification solution for those with sensorineural loss. We will be covering this subject in greater detail in the next chapter. Here, however, it must be pointed out that discovering bandwidth specific recruitment is a pure-tone, warble-tone or narrow-band test propriety, while broadband recruitment is primarily a speech test propriety.

A fast and effective method of arriving at relative suprathreshold sensitivity growth (or relative difference limens)involves establishing loudness growth immediately above threshold at various pure-tones, particularly where thresholds are greater than 70dB. By using their index finger and thumb in the shape of a "C", the patient should be instructed to indicate by proportionate "spreading" of the finger and thumb to indicate relative loudness increases immediately above threshold. An example of instructions for this "Loudness Growth Test" is as follows:

"I would now like you to put your index finger and thumb together like this (demonstrating, with finger and thumb together in closed position). I will then give you a tone, which you can barely hear (at threshold). As I increase the loudness of this tone, I would like you to indicate how much of an increase seems to be taking place, a small amount like this (demonstrating a ¼” spread) or a larger amount like this (demonstrating a wider 2-3” spread). Continue to open the distance between the forefinger and thumb in proportion to the increase of loudness thereafter. Do you understand?”

Then the specialist may start at an already-established threshold level of a pure-tone, ascertaining that the client can detect the tone at that level. Thereafter, as the intensity is increased by 5dB increments, the patient may indicate the subjectively perceived rate of growth by indicating same by gradually (or rapidly) opening the space between forefinger and thumb. By comparison to a more normally perceived tone, the evaluator may determine where a significantly exaggerated rate of loudness growth occurs, making appropriate notations on the audiogram for reference in the hearing aid circuit prescription. A near-normal or consistent loudness growth is indicated by a small parting of the finger and thumb (1/2 - 1" distance), while an abnormal growth is evidenced with a wide spread of the finger and thumb (2" - 4"). This test is simply a quick test for selective recruitment, and is useful only for dispensing purposes. A more clinical approach would involve the Alternate Binaural or Monaural Loudness Balance tests (ABLB, MLBT), or other variations on these techniques (Dix, Hallpike, and Hood, 1948)(Hall, 1991).

The above is not meant to be a textbook instruction on the mechanics or techniques of pure-tone testing; only a counseling viewpoint. Fine-tuning of the psychological and sociological infrastructure of the hearing evaluation is a hallmark of the professional hearing instrument specialist. Consequently, the observance of these principles will inherently result in near automatic patient compliance in achieving objective outcomes in pure-tone audiometry.

Speech Testing: A counseling approach
Speech testing for the purposes of adapting amplification to the impaired ear has long been recognized as an area of great debate. The purpose of speech tests in hearing aid testing is both quantitative and qualitative, and often represents a validation or in collaboration with pure-tone audiometry. In this section of the text we'll discuss not only some of the psychoacoustic considerations as they apply to counseling, but also some insights into possible application of the test scores derived from audiometric speech testing. These observations are intended more for stimulating thought and increased interest of the student than for actually providing a comprehensive or complete review of the materials and techniques involved.

From a psychological and "ear training" standpoint, however, there are some important considerations for the specialist during speech testing. Because of the ear training aspects needed to properly quantify speech testing, the author suggests following a specific order in speech testing (see fig. 5.3):

1) The speech reception threshold (SRT) test to train for the “floor” or lowest possible functional level of hearing.
2) Then, the uncomfortable listening level (UCL) or threshold of discomfort (TD), to establish (and stretch) the “ceiling” or highest possible functional level of hearing, before degradation or discomfort.
3) Then, establish the most comfortable listening level (MCL), now having a good representation of the floor and ceiling, which will allow the happy medium.
4) Finally, utilizing MCL as the presentation level, the monosyllabic speech discrimination (SD) tests may be applied.


Counseling for an accurate SRT
The Speech Reception Threshold or SRT provides a relative correlation with the pure-tone audiogram, and is expected to come out at about +or- 5-10dB of the pure-tone average (PTA). A short-cut method of checking SRT accuracy is to note if the SRT is within 5dB of the threshold at 1KHz. This measurement will also act as calibration standard or reference point for the comfort and discomfort levels. In totality, the SRT represents the “floor” of the dynamic range in hearing complex (i.e., speech) sounds (Martin, 1985). Consequently, if the SRT does not correlate with the pure-tone scores, the other speech scores cannot be trusted.

The SRT demands the absolute "attention" of the patient. The patient begins consciously "training" their ear to listen for discernible speech sounds at threshold levels. The word lists used are Spondaic or two syllable CID/W-1 & W-2 spondee words, which provide evenly presented familiar words. These words also provide fairly redundant speech context and inflectional cues for ease of understanding at the lowest intensity possible. As stated above, when compared to the pure-tone air-conduction thresholds, the SRT should occur within 5-10dB of the pure-tone average (PTA @ .5KHz, 1KHz and 2KHz) of the audiogram (Conn, Ventry, & Woods, 1972). On the other hand, an accurate SRT can help expose a patient that did not clearly understand pure-tone threshold instructions earlier in the test, or one that would deliberately exaggerate their hearing loss on the pure tone test, but show considerably better thresholds on their SRT (Carhart, 1960). When the SRT comes out 10dB better than the PTA of the pure-tone test, it behooves the specialist to go back and retest pure-tones, repeating instructions, before going any further.

Exceptions to the above rule would include ski-slope, corner, or reverse slope audiograms. In cases of central auditory processing disorder (CAPD) such as in phonemic regression (temporary) or auditory agnosia or aphasia (which coincidentally require clinical therapy)(Schuknecht, 1974) the SRT score may be significantly more elevated than the PTA, or may be entirely impossible to measure (marked “N/A” or “CNT”). In difficult-to-test cases, you may instead administer a Speech Detection Threshold or SDT, also known as the Speech Awareness Threshold or SAT (ASHA, 1988). The SDT may also be used where language or vocabulary limitations interfere with familiarity of the standard spondaic word lists used for SRT. In either event, it is important to make appropriate notations on the evaluation form, with further updated notations in subsequent post-fitting results. The dialogue for test SDT is one asking for the subject to simply raise their hand when they begin to hear speech. You may simply record that point of dBHL where they indicate hearing speech, either recorded or monitored live-voice. The SDT will usually correlate closer to 500Hz or the best pure-tone threshold, while the SRT generally correlates closely with the PTA and 1KHz.

To administer the SRT from the Spondaic word list, a suggested dialog would be as follows:

"Now, you will hear a list of words. Please, repeat the words the best you can. I will reduce the volume to a very low level, which will eventually fall below the level you will need to understand. Don't let this frustrate you. Just do the best you can by repeating that which you do hear. For example, I will say, 'Say the word BASEBALL' and you will repeat BASEBALL back to me. Do you have any questions?"


As a side-note: The specialist must also ascertain that there are no visual clues during this test, and to use the proper level of masking as indicated. While the objective is to establish the 50% response level, or threshold, attention should also be given to any consistent pattern of missed consonantal sounds (such as “s” or “v”, etc.). This may help later in counseling in expectations and limitations with amplification, and the need for added assistive devices or strategies.


Also, the author recommends that when live voice testing is utilized, that the evaluator consistently use the carrier phrase "Say the word...." before each word (Gelfand, 1975). Without a technical discussion about the use of the carrier phrase, its purpose is two-fold: 1) for consistent modulation and control of the evaluator's voice, and 2) for psychological preparation of the patient for a more accurate response to each individual word. The carrier phrase should be approximately 5dB louder than the presented spondaic word. Practice with a sound level meter is of utmost importance when giving speech tests in live-voice. After ascertaining over-all loudness with the SL meter, the evaluator may then rely upon the calibrated vu (volume-unit) meter on their audiometer to maintain consistency. To avoid these steps can make live-voice speech testing into sheer guesswork, and invalidate the results.

Again, one must observe considerations for masking when it is indicated. Some professionals maintain that masking is always needed for an objective SRT, although it is generally unclear what level of masking is appropriate when there is no significant difference in pure-tone thresholds. The author’s feeling is that 60dB of white noise masking is nearly always a safe level, without causing undue threshold shifts in the ear under test. Otherwise, one should use the same basic rules of masking utilized in pure-tone testing. One rule of thumb is that when testing outside the sound booth with live voice, the non-test ear needs always to be isolated with masking to obtain a more objective result.

When indicated, it cannot be emphasized enough the importance of proper masking during the SRT. Since we are seeking threshold levels, masking can make it possible to achieve true thresholds. In many of the new digital programmable circuits today, the SRT established the needed input sensitivity or “floor” for amplified loudness growth. Even in cases of symmetrical sensorineural loss, a masking level of 60-65dB in the non-test ear can further "isolate" the non-test ear from the ear under test in open, live-voice settings while administering the SRT.

The SRT should always be derived by using spondaic or phonetically-balanced words that are in common use. In a language other than English, it can be a challenge, if the evaluator is not intimately familiar with that language. When a list is used that is outside the everyday vocabulary of the patient the result may be invalid. For in many cases, we use the SRT to establish the Minimum Use-Gain Level (MUL), from which we can predict the bottom-side parameter of tapered gain in the hearing aid. Furthermore, a proportional relationship between SRT and gain expectation (which theoretically becomes the MCL) may shed further light on the loudness growth picture. For instance, if a patient with presbycusis exhibits an SRT of 55dB and an MCL of 60dB, we may safely assume that loudness grows very quickly at just above threshold. Also, this may be an indication of reduced gain expectation, such as for a patient who lives alone in quiet surroundings. This observation can significantly affect target gain prescription, or the use of a BILL/TILL type amplification strategy. On the other hand, in the case of a younger client, who---with an identical pure-tone audiogram---may exhibit an SRT of 55dB and an MCL of 85dB. In this case, we may assume a higher gain expectation OR a slower loudness growth logarithm above threshold.


Stretching expectations with a more realistic UCL
Following the SRT, the UCL is taken, enabling the patient to establish the loudness end of their auditory spectrum. Considered the "ceiling" of the dynamic range of hearing, the UCL provides a most important parameter for the appropriate fitting of amplification. The speech-based UCL generally correlates closely with the SSPL90 HFA in the hearing aid prescription (McCandless, 1983)(Kamm, Dirks, and Mickey, 1978). Ideally, the circuit output will be no higher, or, possibly, slightly below the UCL score---usually taken on the HL-scale---which is taken on the SPL-scale. For speech, the translation from the HL reading to SPL is accomplished by adding 20dB to the HL result of the UCL. Today, with the use of multichannel instrumentation, UCLs no longer correlate quite so simply, for what would be considered a fair correlation in a single band device now appears to be overstated for a multichannel device (Chartrand, 1999). This is due to the fact that loudness discomfort levels vary significantly across the range of hearing, and multiband instruments can be more discretely adjusted to accommodate the areas of greatest concern.

There are a number of acceptable approaches to determine UCL (Stabb, 1997). When utilizing a traditional dispensing approach, the author strongly suggests the use of "cold running speech" sentences to determine broad band (speech band) levels of discomfort (Chartrand, 1988). The spondaic word list does not provide enough stimulus running time to allow the patient’s objective determination of loudness sensation; whereas running speech allows adequate time for the patient to determine broadband discomfort level. Although it is not common practice, pure-tones, warble tones, or, more preferably, narrow-band masking noise can also be utilized to determine band-selective UCLs. These data are called discrete or tonal UCLs, from which one may more closely determine the proper Maximum SSPL90 parameter of the hearing aid, which in turn will allow more output headroom for the remaining, less offensive frequencies. Measuring discrete UCLs will be particularly important in resolving problem fitting cases.

To arrive at an accurate speech-based UCL it is important that instructions be clear and suggestive. The standard instructions for sentences are:

“You will now listen to a list of sentences to determine how loud you can tolerate sound intensity before it becomes uncomfortable for you. I will start at a moderate loudness and gradually increase the volume. When it becomes uncomfortably loud, raise your hand to let me know. We will start with the right ear, and you will not need to repeat to me. Do you have any questions?”

In some cases, patients tend to indicate when it’s “too loud” rather than when it is physically “uncomfortable”. One of the problems with the UCL is that it can become a behavioral test rather than one of physical sensation. In other words, the patient might raise their hand at only 70dB, which---excepting hyperacusis cases---is very unlikely to be their true discomfort level. In such cases you may need to repeat the instructions and add the phrase, "We will not reach the painful level, but you may think we are getting close ...". Then, the patient will be more prepared to "go the limit". On the other hand, if no mention is made of the possible top-side expectation of this test, the patient may instead respond to what they consider is "too loud". Their conception of what is "too loud" could easily be a point just above comfortable listening.

An illustration. The older adult may consider the background music in the restaurant "too loud" when they are forced to listen because it interferes with an ongoing conversation or is at a volume higher than they personally prefer for casual listening. In the same restaurant sits a teenager who is thinking, “The music’s too soft. They need to crank it up.” Same music, same volume, with differing perspectives.

The same variations can exist in determining loudness discomfort. Therefore, it is easy to arrive at subjective UCLs, which, if used as a reference for hearing aid output, may generate unnecessary distortion, peak-clipping, or an unnecessarily low threshold kneepoint (TK) below their true UCL. Or, in the other extreme, if the output is too high (as in the case of the teenager) it could drive the defective cochlea into distortion or diplacusis by overloading it, in this case reaching the hearing aid’s pre-set MPO limit before reaching or leaving the patient’s PB-Max level. To avoid evoking a low UCL, it may be best to utilize any of the available loudness scale charts, such as one described by Hawkins (1984): very soft; soft; comfortable; but soft; comfortable; comfortable, but loud; loud, but OK; uncomfortably loud; extremely uncomfortable; painfully loud. Placing these incremental designations onto a rule-type chart, the patient can slide their finger along the chart to indicate at which level they perceive the sentences presented in UCL testing.


Where we listen: Finding a more realistic MCL
The most comfortable loudness level or MCL is not a fixed level of loudness or gain, but rather a range of loudness (Stabb, 1978). The fact that we typically refer to the MCL as a singular level sometimes causes confusion when trying to correlate use-gain levels of a given hearing aid fitting. The level that meets “comfort” expectations may not be the same for the loudness required for maximum speech understanding (Ullrich and Grimm, 1976)(Clemis and Carver, 1967). Victoreen and others have long held that MCL ideally comprises the listener’s preferred level of listening, and therefore, comprises the happy medium between comfort and clarity (Victoreen, 1973).

Obtaining MCL may bring a host of other considerations as well:

· Functional dynamic range: The range from comfort to discomfort level, or the areas most critical for determining gain and output. The difference between MCL and UCL may also assist the specialist in determining by how much loudness growth will need to be slowed down when setting compression kneepoint in programmable instruments.
· Psychoacoustic factors: The acoustical environment in which the client is accustomed will determine, more than most other factors, their perception of the level of comfortable listening above threshold. Those whose listening tasks are typically within quiet environments may not exhibit the same practical gain expectation as one in noisy environments.
· Epithelial atrophy of the stria vascularis: Presbycusis cases may also exhibit a loss of elasticity in cochlear tissue, which may have a greater bearing upon the proximity of MCL to UCL. The same assumption may hold true for many cases of diabetes, as well.
· Abnormal loudness growth: Recruitment is particularly a concern when the MCL and UCL are within 15-20 dB of the other. Ski-slope and corner audiograms may present the biggest dilemma when attempting to achieve improved speech understanding by elevation of high frequency amplification without exceeding discomfort/distortion levels. Hyper-recruitment at supra-threshold (i.e., SRT=65dBHL, MCL=70dBHL) may also be of concern, in that the rise time or input sensitivity of the hearing aid circuit may not be sufficient to accommodate head-shadow effect and distance hearing.
· Central auditory processing problem cases: There have been reports where slightly elevated MCL (use-gain) has benefited patients with receptive aphasia. Perhaps the MCL in these cases is actually set at PB-max rather than at physiological comfort level. At the other end of the central lesion spectrum, however, one may experience reduced selective ability in critical signal-to-noise situations presumably because of an impaired neurological system, which may necessitate a reduction of over-all MCL, particularly in noisy circumstances.


The above factors may have a significant influence on the patient's perception of what is considered "comfortable", which possibilities should be noted during the course of the health assessment/case history portion of the evaluation. Furthermore, these concerns may have a substantial effect upon other amplification parameters, such as output, frequency response, and F1F2 bandwidth. The reader will note the variations of the test-retest variability of the speech scores for SRT, MCL, and SRT as illustrated in figure 5.3.

 

Figure 5.3 Test-retest variables due to subjective perception during speech tests.


Communicating the nature of the desired response is most important for obtaining a more objective and reproducible MCL. Here is one suggested dialog, which may be used to establish the MCL:

"You will now listen to a list of sentences to determine a comfortable level of listening. I will start softly, and gradually increase the loudness. When we reach a level that sounds most comfortable and easy to understand, raise your hand to let me know. Are you ready?"

As the patient responds with raised hand, it is important that the specialist ascertain that the response is valid. One way to find out is by speaking (in monitored live-voice) through the audiometer speech circuit or master hearing at the indicated level, and ask, "Is my voice too loud, too soft, or just right for you?" For this to be a fair comparison, the specialist will need to be sure that their presentation is of equal loudness to the just-established MCL reading. Often, there will be an adjustment or two in achieving a more objective MCL. If live-voice is used, it is imperative that the evaluator utilize their audiometer volume unit (vu) meter to assure peaks at "0". It cannot be emphasized enough that monitored live-voice speech testing requires a great deal of practice, and careful attention to standard practice. Further, it should only be attempted after meeting the same scientific criteria as that which has been established for recorded speech tests.

In the final analysis, the MCL figure is often considered a subjective correlation of use-gain levels of amplification in the hearing aid prescription. Hence, for a custom in-the-ear or canal instrument, an MCL of 60dB may be translated into a use-gain level of approximately 15dB, subtracting 50dB from the MCL and adding 5dB for over-all insertion loss, or by establishing “0” at 45dB on the HL dial. Using the MCL as a function of gain prediction, in this example, the prescribed HFA Gain for this instrument (assuming a 2cc coupler data) would be 25dB with 10dB reserve gain. Most manufacturers use a similar formula to correlate predicted HFA or peak gain and the MCL, in which case the MCL must represent a realistic measure of amplified speech. Although this measure is considered approximate and non-frequency-specific, it is otherwise a general validation of predicted use-gain. The newer target gain formulae have taken most of these variables into consideration.


Speech discrimination testing: Measurable outcomes
The reader has probably noted that a great deal more discussion in this text is being attributed to speech testing than with pure-tone testing. If that perception has not already begun to sink in, the section on speech discrimination will drive home the point! Pure-tone testing, while basically a behavioral test-battery, tends to be fairly straightforward and mechanical. Test-retest variability is relatively small in comparison to the sometimes-unwieldy considerations in speech testing. Calibration factors, word and sentence list efficacy, presentation levels and methods, examiner involvement, psychosocial dynamics, all contribute to an immensely more complex process than what is encountered in pure-tone testing.

Speech discrimination testing tends to be the alter at which much of the hearing health field worships, for both cochlear implants or hearing instruments. Arbitrary candidacy rules based upon speech discrimination improvements often apply, sometimes in disregard to other aidable dimensions and outcomes. The most common monosyllabic word lists used today for speech discrimination tests in adults are the CID W-22, NU-6, and CNC lists (Olsen and Matkin, 1991). Indeed, a perusal of dozens of textbooks and the literature in general reveal whole books and chapters written on these speech discrimination tests. With such profound interest in speech discrimination, it would seem that relevancy of scoring methodology of discrimination tests to hearing aid performance would be explored to at least the same degree as other considerations. But that is not the case. For purposes of fitting hearing aids, outcomes have been both variable and incomplete, if not poorly applicable to the kinds of high frequency audiograms that comprise the majority of the specialist’s patient base: mild to moderate and mild to severe sensorineural losses. To provide an important outcome that measures amplification benefits, speech discrimination testing must be sensitive enough so as not to encounter early ceiling effects, or to be plagued with gross-scoring artifact.

Instead, specialists too often find themselves having to defend the need for amplification for a patient that exhibits such typical sensorineural audiometric scores as: 250Hz=15dB, 500Hz=20, 1000Hz=35dB, 2000Hz=55dB, 4000Hz=80, and 8000Hz=65. The speech discrimination score, in our hypothetical case, is a respectable 78% in quiet. Looked at in the traditional interpretation it is hardly bad enough to justify the level of motivation it will require to overcome the psychosocial hurdles preventing the patient from moving forward. Let’s say the patient, by chance, is motivated enough to go on a thirty-day trial. Upon delivery of the new instruments an aided discrimination score of 86% is found, a mere 8% improvement in quiet. But then there’s the untold side of this scenario:

First of all, the patient’s chief complaint was about hearing in noise and at distances, two situations repeatedly encountered in a typical day. Indeed, he claimed to hear “fine” one-on-one and in quiet. The reason there showed only an “8% improvement” is because of the all-or-nothing discrim scoring method, which treats the three phonemes of each monosyllabic word as one entity. But there were improvements, not measured in the traditional scoring approach. When we go back and use a phoneme recognition scoring method, such as that developed by John K. Duffy, Ph.D. (1988), we find that aided speech discrimination rises to 96%, for a 18% improvement in quiet, and that’s before subsequent post-fitting adjustments and adaptation over the next 60-90 days. Because each corrected phoneme is counted (as opposed to word-units) we witness substantial speech discrimination improvements, which would also positively impact function in both noise and at distances.


In far too many cases the benefits of amplification have been underexposed and unmeasured because of traditional methodology. This can present an additional counseling challenge for the specialist, but not one that cannot be overcome by a change in methodology. Let’s now review Duffy’s rationale:

The foundation for hearing rehabilitation is optimum audibility of the sounds needed for speech perception. For the hearing-impaired person the audibility of speech sounds can only be provided through appropriate selective amplification.

He goes on to observe that many professionals are awaiting the magical technology that will bring sophisticated and advanced means of a "hearing aid selection and evaluation procedure which includes the entire hearing mechanism from the hearing aid to the brain." All the while, he says, we already have the procedures, the equipment, and the understanding to accomplish the desired goals. He goes on,

To truly evaluate the effectiveness of amplification for speech communication one must discover the degree to which the sounds of speech are made audible to the client. This can be done through phoneme recognition testing. (Emphasis added).

We will not be able to give adequate space or the needed precision to describe Dr. Duffy's techniques. However, we will attempt to whet the reader's appetite for what this author feels is the most reliable speech discrimination methodology available today. First of all, he shatters the age-old practice of "all or nothing" discrim scoring, treating each phonetically balanced (PB) word as one entity. Instead, each PB word becomes three phonemes, with one point assigned to each. A phoneme is defined by Yule (1990) as "meaning-distinguishing sounds in a language”. Hence, when the patient, upon being given the word "c-a-t" responds with "c-a-p", the score is not "0" correct, but instead "2" phonemes correct out of "3" possible. In the comparison of aided and unaided scores the difference can be dramatic when utilizing Dr. Duffy's method, while the traditional method often "masks" the true state of the corrected ear. Since the phoneme scoring method is frequency specific, the affected components of deficiency may be identified for remedial purposes. See figure 5.4 for an illustration of the scoring method.

 

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